Payment details are available on the Settings → Billing & Plan screen.
- Pay outstanding balance / Renew subscription
- Payment options
- View invoices and payment history
- What should I do if my automatic renewal failed?
- What happens to my account if it’s overdue?
- Why did I receive a $1 charge?
- Why did my payment fail?
When your subscription expires, we automatically renew using the payment details you have saved. Any credit in your account balance will be applied to the balance. You can save a credit card on your account at any time by clicking the Add billing details button. Once billing details have been added to your account, you can change them at any time by clicking Change billing details.
You can change the duration of your subscription either by changing the length in the dropdown on the auto-renew notice, or by clicking Change plan length and choosing the new plan length.
As we are an Australian company, you may be charged an international payment fee depending on your financial institution. Unfortunately, we have no control over any fees charged by your bank.
All payments are made in US dollars, as this is most recognized currency for global usage.
Payment details such as price and plan length are available on the Settings → Billing & Plan screen.
We currently accept Visa, Mastercard, American Express, Discover, Diner's Club, and PayPal. Payments will appear on your bank statement as "FastMail Pty Ltd."
We are unable to accept cash, checks, bank transfers, money orders, or cryptocurrencies such as Bitcoin.
Prepaid-only cards usually do not work. You are welcome to try, but unfortunately, despite advertising themselves as Visa or Mastercard, they often behave differently.
If you wish to pay using PayPal, you can do so by clicking Add billing details (or Change billing details), choosing More payment options, and then selecting Pay with PayPal. From there, you can add your billing address and follow the onscreen instructions.
To download a copy of your invoice, or see a list of all payment activity on your account, go to the Settings → Billing & Plan screen and click View billing history.
Where required by law, we may charge tax in addition to the price of your account. We use your billing address to calculate which region you are in, and how much tax we need to collect.
If you are charged tax by us, you will see the amount in your invoice. Invoices can be downloaded at the end of the month from Settings → Billing & Plan by clicking View billing history.
Tax rates change depending on your location, local tax rates, and Fastmail’s tax responsibilities in your area. We will include the tax rate you will be charged in your renewal reminder email.
For more details about taxes at Fastmail, please see our help page on taxes.
After three failed attempts to auto-renew with the payment method on file, we will stop attempting to charge your card and send an email to notify you that we were unable to renew your subscription.
If your card has expired, you will need to update your billing details on the Settings → Billing & Plan screen. Here, click Change billing details and follow the onscreen directions to update your saved payment information.
If we are unable to process payment for your account’s renewal, we will send an email to the account admins and display an overdue banner when they log in to their account. After ten days without payment, an overdue notice is sent to all of the users in the account and the overdue banner is displayed for all users.
If the account’s subscription is still not renewed, there is a slow degradation of service in place, which includes being unable to send email after 14 days or receive email after 21 days. The account and its addresses will be deleted after 180 days.
When a user updates their credit card details, we place a temporary charge of $1 to verify the details. Without this temporary charge, the bank won't tell us if the card exists.
The $1 temporary change is in US dollars. Due to conversion rates, some customers see a different amount on their card.
These temporary charges are never finalized, and will eventually disappear from your online banking ledger (and should never appear on an official monthly statement). How long this takes will depend on the bank.
Card payments can fail for a number of reasons:
- Insufficient funds. Please ensure that your card has the sufficient funds, then try again.
- Too many payment attempts within a short space of time. Payment providers view this as an attempt at fraud and will block further payment attempts. We suggest contacting your bank first to address the underlying issue that's causing payment failure. Once this has been done, please wait 24 hours from your most recent attempt and try again.
- Some card providers (especially for prepaid or debit cards) don't support delayed capture. We do try to detect cards that are likely to reject delayed capture and just charge those up front, but this is not always possible. In these cases, a different payment method will be needed.
Because our company is based in Australia, we have seen payment fail even when the card is valid and it has sufficient funds. This most often occurs when a bank rejects the attempted international charge. If this happens, please contact your bank and have them expect and accept a payment to Australia. This authorization will allow the transaction to be completed.
If you continue to have issues submitting your payment, please contact support.