Troubleshooting mail client issues

Having issues with your mail client? Below we have troubleshooting tips for common problems with mail clients.

If you're still having issues with your mail client after reading these help pages, please contact our friendly support team.

Mail

• Connecting
  • Connection issues
  • Password errors on mobile devices
  • Can't log in on Android
  • Certificate error
  • Mail doesn't sync to my device.
• Sending and receiving
  • Problems sending mail
  • Problems deleting mail
  • Messages are disappearing from my Trash under iOS
  • Why are my folder names different in the web interface?.
• Configuration
  • My folders are in the wrong spot
  • Accessing folders via POP
  • Adding other accounts to send with on iOS
  • Manual set up on iOS
  • Manual set up on Mac Mail
  • Can't remove Fastmail account from iOS or Mac OS X.

Calendar

• Manual set up on iOS
• Calendar troubleshooting.

Contacts

• Why aren't contacts on my device synced to Fastmail on setup?
• Why don't my fields match up when syncing with CardDAV?
• Password error on syncing
• Manual set up on iOS.

Notes

• Notes troubleshooting.