The Fastmail app and web interface both allow multiple users to be logged in on the same device or browser at the same time. This gives you the convenience of switching between different users without needing to log out.
- Switch users in a web browser
- Switch users in the Fastmail app
- Switch users when creating a support ticket
Switch users in a web browser
You can quickly switch between your logged in accounts in the Fastmail web interface by clicking your avatar on the upper right corner of the Fastmail screen, then selecting the other account. If you need to log in to a new user, click Add another account.
Clicking Add another account will bring you to the Select user screen. From here, you can:
- See what users are currently logged in on your browser
- Switch between these users by clicking on the user you wish to access
- Log in to a new user by clicking Log in as another user.
If your user has browser notifications enabled, the notifications will appear if that user has a Fastmail tab open. The notification will show the sender’s name, but it will not show the display name for the user.
Switch users in the Fastmail app
You can quickly switch between your logged in accounts in the Fastmail mobile app by tapping your avatar on the upper right corner of the Fastmail screen, then selecting the other account. If you need to log in to a new user, click Add another account to go to the Select user screen.
Notification settings can be customized for each user by going to Settings → Notifications. Customize your notification sounds, or choose which senders or folders should get notifications.
If you are logged in as more than one user, each notification will show the display name of the user receiving the email or calendar reminder. The display name is what is displayed in the upper left header of your screen. To change the display name for your user:
- Go to Settings → Display options.
- Find the Display name field.
- Enter the desired display name.
The app’s icon badge showing the number of unread emails will display differently depending on your device’s operating system. On iOS devices, if your icon badge is enabled, it will show the total of unread mail in the Inbox for all logged in users. On Android devices, this may vary. Some will show the total of unread mail in the Inbox for all logged in users, while others will show a circle or no badge icon at all.
Switch users when creating a support ticket
When submitting a ticket to Fastmail customer support, the current user will be displayed above the ticket form. This is the email address that will receive responses to the ticket from Fastmail support team, and the ticket will be associated with this user’s ticket history for future reference.
If you need to submit a ticket for a different user, click the button that says Log in as another user. This will bring you to the Select user screen.