If you've accidentally deleted data from your Fastmail account, we offer a Restore tool that can be used to retrieve that data within 7 days of deletion.
If an email you received is missing from your inbox, there are a few steps you can take to find it. First, check your Trash folder. Deleting a message in most instances simply moves it to Trash. If there are a lot messages in your Trash folder, you can search for the message you're looking for. You can also sort by date of deletion to quickly find a message you just deleted, even if the message itself is quite old.
If you find something you want to keep in your Trash, use the Undelete button to restore the messages in the conversation to their previous folder (before they were deleted to Trash).
If the message has been permanently deleted from Trash, you may still be able to restore it from our backup. We keep backups of deleted email for one week. After that, it's gone forever.
Please note that we can only restore deleted drafts, meaning we won't be able to restore multiple versions of the same draft. The draft that we restore would be the largest of the last five revisions of the draft present in our backup.
To restore from backup, go to the Settings → Restore data screen, and click on the first option: Restore deleted drafts and messages. On the next page, tell us whether we should restore messages, drafts, or both. You can also tell us how far back in time we should go to find the deleted emails. This can be as little as ten minutes, or as much as one week. At the bottom of the page, we’ll let you know how many items we’ve found to restore in that timespan.
Depending on the size of your account, the restore may take a few minutes or many hours. Messages will be restored to their last location (usually the Trash).
Once the messages are restored, you’ll notice a saved search for Restored messages at the bottom of your folders/labels list. You can click this to view all of the messages that were restored. With each new restore attempt, this saved search will be updated so that only the emails restored in the last attempt will be displayed.
We are aware of an ongoing problem related to the restoration of shared contacts. If you find that the restore tool did not restore your shared contacts, and you're the admin of your account, please contact our support team to restore them.
A restore from backup can also get deleted contacts, calendar events, and notes back. We can even get rid of unwanted changes.
To restore contacts, events, or notes from backup, go to the Settings → Restore data screen, and click on the second option.
On the next page, you can tell us whether we should restore contacts, events, notes, or all three. You can also tell us whether we should get these back exactly how they were when they got deleted (Just restore deleted), or if we should Undo all changes. (You might pick this option if you made accidental changes to your contacts or events.) You can also tell us how far back in time we should go to find the deleted emails. This can be as little as ten minutes, or as much as one week.