When you have important messages that you want to be able to see quickly, use our pin feature. Pinned messages are flagged as special.
Pinned messages (and conversations) can be set up so that you see them at the top of your folder. You can also search for pinned messages.
Pinning a message
Click the pin option at the top of the message. This looks like a small red thumbtack:
Pinning a conversation in a folder
In your mailbox, click the pin option next to the conversation you want to pin:
Seeing pinned messages first
The sort order button changes whether pinned messages display at the top or in their usual order.
Searching for pinned messages
Go to the advanced search menu to see these options: