Expired subscriptions

Two weeks before the end of your subscription, we will send you a reminder message letting you know that your subscription is expiring soon.

When your subscription ends:

  • If you have billing details saved on your account, we will automatically renew your subscription plan on its expiration date. If you need to change or update your billing information, this can be done on the Settings → Billing & Plan screen.
  • If you don't have billing details saved on your account, we will send you another reminder message that your subscription is now expired. You can renew your subscription on the Settings → Billing & Plan screen.

After your subscription ends, we will send a reminder message roughly once a week. If the subscription is not renewed soon, sending and receiving email will be disabled for your account. If the account is still not renewed after a few weeks, access to the account will be disabled. Eventually, the entire account will be deleted, including all stored messages. Once an account has been deleted, the username and any aliases on the account can be re-used.

Legacy Guest & Member accounts

Guest and Member accounts were discontinued on July 31st, 2017.

If you have an expired Guest or Member account and you wish to use Fastmail again, you can sign up for a new account.

Please note, all data is deleted when an account expires. You may be able to create a new account with the same username if it is available, but we cannot restore your previous email or settings.

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