How Fastmail newsletters are delivered

Fastmail newsletters help you get the most out of your email by bringing you the latest new features, productivity tips, company news, and updates on our work in open standards communities.

It’s important for us to connect with you in a way that is respectful of your privacy and your time. This page explains how newsletters reach you without sharing an important email address with email marketers.

Opt-in or opt-out

To subscribe to Fastmail newsletters, please go to the Privacy section of the Settings → Preferences page and check the box next to Hear about the latest news and features first.

You can also unsubscribe anytime by unchecking that box, or by clicking Unsubscribe from this list at the bottom of any newsletter.

Keeping your email private

Each time we send a newsletter, we create new temporary aliases for every recipient to keep your personal addresses private from our external email marketing tool, Mailchimp.

The temporary alias will then expire, meaning you’ll disappear without a trace on Mailchimp and never receive any mail sent to that alias again.

As a result of this use of temporary aliases, clicking Update subscription preferences in the newsletter will not have an effect on your newsletter preferences. (Clicking Unsubscribe from this list will still allow you to unsubscribe.)

At the moment, newsletters are sent 4-6 times per year. Each time a new newsletter is sent, a new list of aliases will be imported, reflecting any new additions or subtractions to users on the list.

Why we use an external service

Fastmail is ad-free and privacy focused. Our company values are focused on improving your online privacy and helping you to connect to others in a meaningful way.

In 2018, we closed Listbox, our email marketing service. It no longer fit into our suite of products focused on human-to-human connection. To send our own newsletter, and to give you the best experience reading newsletters, it made sense to move on to one of the many excellent paid email marketing services, as long as customer privacy could be maintained.

As noted above, we use temporary aliases to keep your email address concealed from the makers of external services and to ensure you never receive email you don’t want from these platforms.

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